Field Service Technician

Field Service Technician

Aldus NZ (Tronics Division)

Auckland Based
Service Technician
Full Time

About the Company

Aldus is a proudly multinational company with operations across New Zealand, Australia, North America and Europe. In New Zealand, we partner with manufacturers to deliver smarter, more sustainable coding, marking and labelling solutions that improve efficiency, compliance and traceability.

We have the opportunity to join our dynamic national service team as a Field Service Technician in our Tronics Division. We’re looking for an energetic individual who thrives in a diverse work environment, enjoys engaging with clients, and is eager to install, repair, and maintain our innovative products. This position will be based out of our Auckland headquarters.

What you’ll be doing

• Deliver effective, timely, and high-quality preventative maintenance, installation, and repair of equipment

• Providing technical expertise and support to help customers get the most value from our Coding and customised Labelling solutions

• Collaborate with management, sales, and technical teams to enhance service delivery

• Maintain accurate records of service activities and comply with all service procedures and processes

• Meet designated goals and response times

What we’re looking for

We are looking for candidates with a strong foundation in the following areas:

• Demonstrated 5 years in a service/maintenance role is preferred, but we welcome applicants with relevant experience

• An Electrical License is preferred but not mandatory

• Exceptional problem-solving skills, analytical and mechanical aptitude

• Familiarity with packaging or automated machinery is a plus

• Strong customer service orientation with excellent communication skills

• Ability to work autonomously as well as collaboratively within a team

• Willingness to travel to clients in local, rural areas and some interisland travel

• Service on call roster is required

• A current full NZ driver’s license is required

Why join us?

You’ll be joining a high-performing, close knit NZ team backed by a global organisation and world leading technology.

We offer:

• Attractive remuneration package based on qualifications and experience

• Comprehensive training and development programs tailored to support your career growth and skill enhancement

• Fully maintained company vehicle

• Laptop, mobile phone and tools of the trade

• Career development opportunities within NZ and internationally

• Supportive team culture focused on growth and collaboration

• Company Superannuation and full NZ employment benefits

Ready to grow with us?

If you’re ready to take ownership and provide exceptional technical service to our network of customers, we’d love to hear from you.

Apply now and be part of a business where customer success drives our success.