Front Office Receptionist

Front Office & Guest Services (Hospitality & Tourism)

Part-time role

Quest Apartments Hotels has over 170 properties in Australia, New Zealand, Fiji and the United Kingdom. You'll find a Quest Apartment Hotel in regions and cities, close to head offices, business center's and major tourist destinations.

The position presents a great opportunity to work in a well-established, dynamic, and friendly growing team environment, under the banner of the highly successful and established Quest Group brand.

Quest Dunedin Apartment Hotel is seeking a confident Receptionist to become part of our team. Our property operates 24/7; therefore, the department works on an early or late shift basis. 7 days a week on a rotating roster which includes weekends and public holidays. 

Overnight Duty shifts are also available on a weekend. 

Immediate start preferred 

As a Front Office Receptionist, you will be required to:

• Offer a warm welcome and departure experience to our guests in accordance with the Company’s standards, while providing reliable information and support services throughout their experience with us

• Take ownership in managing guest expectations by constantly seeking opportunities to personalize with the guests’ needs, travel purposes, plans, etc.

• Take initiative in accommodating the customers’ needs in a resourceful manner (internal and external clients)

• Effectively communicate with guests, visitors and team members in person, by telephone or email in a courteous manner at all times

• Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice

• Ensure that all set shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/ shifts

• Be reliable and able to work 

Ideally you must have (But not essential):

• Previous experience in the customer service sector

• Knowledge of RMS is desirable, otherwise training will be provided

• Proficient level of IT systems

• Fluent English, both verbal and written

• A good understanding of versatility and the ability to apply this competence on the job role