Graduate - Customer Onboarding and Delivery

We’re not just hiring for a job title — we’re hiring someone who fits our team and our way of working.

At Prolorus, we build custom-configurable business software that helps organisations digitise HR, health & safety, and everyday workflows. We sit in the sweet spot between rigid off-the-shelf systems and expensive bespoke builds — delivering smart, adaptable solutions that actually fit how people work.

If you’re commercially minded, tech-curious, and motivated to make a real impact — this could be the role for you.

About the Role

This is a dynamic, client-facing position where you’ll manage the full customer journey — from initial conversations and sales through to implementation, onboarding, and long-term relationship management.

Your time will be roughly split across:

• 30% Sales & Account Management

• 60% Software Implementation

• 10% Client Support

You won’t just sell software - you’ll work alongside clients to understand how their business operates, configure solutions that meet their needs, and ensure they gain measurable value from our platform.

This is not a repetitive desk job. It’s a varied, fast-moving role where initiative is expected and ideas are welcomed.

What You’ll Be Doing

Sales & Business Development

• Identify and qualify new leads through networking, referrals, and outreach

• Demonstrate and present tailored software solutions

• Negotiate and close sales aligned with company targets

Implementation & Onboarding

• Plan and coordinate software implementation projects

• Configure solutions to meet current and future business needs

• Train users and guide them through adoption

• Work closely with Customer Support to ensure smooth transitions

• Document configured solutions clearly and accurately

Account Management

• Act as the primary contact for assigned clients

• Build long-term relationships focused on value and satisfaction

• Conduct regular account reviews and identify growth opportunities

Who We’re Looking For

We’re looking for someone who brings energy, curiosity, and ownership to everything they do.

You may be a recent graduate with 1–2 years’ experience, or early in your career and ready to step into a role with real responsibility.

You are:

• Intrinsically motivated — you want results, and you want them done well

• Commercially aware — you care about outcomes, not just activity

• A natural problem solver who asks why, how, and what’s next

• Curious and inquisitive in your approach

• Comfortable with technology and excited by digital solutions

• Entrepreneurial in mindset — you spot opportunities and take ownership

• Passionate about understanding how businesses really operate

• Confident building relationships with customers

• Proactive and accountable — you follow through until the job is done

• A team player with a sense of humour

You thrive in an environment where:

• Initiative is valued

• Learning is constant

• No two days look the same

• Growth is earned and supported

What You’ll Gain

• Exposure to the full business lifecycle — sales through to delivery

• Direct client engagement and real commercial responsibility

• Hands-on experience implementing business software solutions

• A supportive, ambitious team environment

• Strong career development opportunities

Important

You must already be based in New Zealand and legally entitled to work.