Service Delivery Trainer & Assessor

At Kinetic, we’re passionate about delivering better, more connected journeys for communities across New Zealand and beyond. With 4,500+ employees keeping New Zealand moving every day through our Go Bus, NZ Bus, Johnston’s, and Skybus operations, we’re proud to be part of Australasia’s largest and fastest-growing bus network.

We are looking for a motivated and experienced Service Delivery Trainer & Assessor to join our Training Team. This role is central to ensuring our drivers are trained, assessed, and supported to deliver safe, reliable, and customer-focused services.

As part of the Training Team, you will be responsible for delivering a coordinated approach to driver training across classroom, on-road, and online platforms. You will work closely with depots, Service Delivery Managers, HR, and other internal stakeholders to make sure our training programmes are effective, compliant, and tailored to the needs of our drivers.

From pre-employment assessments through to inductions, competency checks, remedial training, and refresher courses, you will play a vital role in building driver capability and maintaining standards.

Key responsibilities include:

•Delivering training and assessments in line with NZQA, MITO, and company requirements.

•Identifying training needs and providing remedial training to improve driver performance.

•Supporting initiatives such as Women Up Front and assisting with training across the wider Kineticnetwork when required.

•Maintaining accurate training records, ensuring compliance with audit and legislative requirements.

•Engaging with depot teams and managers to align training outcomes with operational needs.

To be successful in this role, you will need:

•A MITO-registered NZQA Assessor qualification is preferred but not essential- as Kinetic NZ is willing to provide training for the right candidate.

•To hold an NZTA Driving Instructor (I) Endorsement.

•Strong industry knowledge

•Excellent communication and organisational skills

•A proven ability to build positive working relationships

•Confidence with Microsoft Office and learning management systems

•The ability to adapt under pressure

This is a great opportunity for someone who is passionate about training and development, and who wants to make a real impact by lifting driver standards, ensuring compliance, and contributing to a safe and inclusive workplace.

Apply now with your CV.